Every healthcare organization wants to reach the people it serves. But somewhere between intention and impact, barriers show up: patients drop off, programs go unmeasured, content misses the mark. That’s where I come in.
I bring a medical sociologist’s lens and a researcher’s toolkit to the problems that sit between your organization and the communities you’re trying to reach.
Healthcare Accessibility & UX Research
The problem you’re facing: Patients aren’t using the tools or services you’ve built, and you’re not sure why.
I conduct user research, accessibility audits, and health literacy assessments to find out where people get stuck, whether that’s a confusing patient portal, a scheduling flow that loses people halfway through, or written materials that don’t land the way you intended.
What you’ll walk away with: A prioritized barrier report with clear, actionable recommendations your team can start working from right away.
Typical timeline: 4 to 8 weeks
A good fit for: Health systems, digital health companies, and patient-facing platforms
Program Evaluation & Impact Assessment
The problem you’re facing: Your program is helping people, but funders want data you don’t have time to collect.
I design evaluations, collect and analyze data using mixed methods, and translate what I find into language that resonates with the people making funding decisions. You keep running the program; I build the evidence base around it.
What you’ll walk away with: An executive summary, data visualizations, actionable recommendations, and templates your team can use for ongoing tracking.
Typical timeline: 6 to 12 weeks
A good fit for: Healthcare nonprofits, community health organizations, and grant-funded programs
Content Strategy for Healthcare
The problem you’re facing: Your content isn’t reaching or resonating with the communities you serve.
I start with audience research and a content audit to understand who you’re trying to reach and where the gaps are. From there, I develop a strategy grounded in health literacy best practices, and I can revise existing copy or create new materials as part of the engagement.
What you’ll walk away with: A content strategy document, revised or new copy, and recommendations for sustaining the approach over time.
Typical timeline: 4 to 8 weeks
A good fit for: Health systems, nonprofits, and digital health companies
Let’s talk about your project
If any of this sounds like what you’re dealing with, I’d love to hear more. Every project starts with a conversation, no commitment required.