Steady: Reducing Burden in Diabetes Self-Management
A UX research and design project exploring how health education frameworks for chronic illness translate into digital product design. Used netnography to ground design decisions in real user experiences, then built and tested a prototype that prioritizes capacity-aware support over performance tracking.
Improving Medication Adherence in a Digital Health Coaching Program
A twelve-week diabetes coaching program was losing nearly half its patients in the first week. The root cause wasn’t the program itself; it was a knowledge gap about medication that no one was filling. This case study describes how the team designed branded educational modules to close that gap, navigated a novel regulatory approval process, and launched an intervention that had never been attempted in this format before.
Building an International Content Framework for Diabetes Patient Education
A global pharmaceutical company needed to unify dozens of country-specific patient support programs into a single, scalable core curriculum for insulin therapy patients. This case study describes how the team built an internationally grounded evidence framework, designed a layered content architecture for cross-market adaptation, and navigated regulatory review across multiple geographies.